2.1. BOOKINGS & RESERVATION FEES

• Appointments can be booked online, in person, or through approved booking channels.

• Booking an appointment is free; however, a reservation (booking) fee is required to secure your time slot.

• The reservation fee is not an extra charge and will be applied toward your total service cost on the day of your appointment.

• Reservation fees are introduced to discourage no-shows and late cancellations.

• Appointments may be cancelled or rescheduled up to 2 hours before the scheduled start time.

• When cancelled within this timeframe:

  • 100% of the reservation fee will be credited to the client’s e-wallet.

  • The credited amount may be used to book another appointment.

  • E-wallet credits are valid for 15 days from the date of cancellation.

• If no new appointment is booked within the 15-day validity period, the reservation fee will be forfeited.

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• Cancellations made less than 2 hours before the appointment time are considered late cancellations.

• Failure to attend an appointment without prior notice will be recorded as a no-show.

• In cases of late cancellation or no-show:

  • The reservation fee may be partially or fully forfeited.

  • Repeat no-shows may result in restricted booking privileges or a requirement for advance payment on future bookings.

• Clients are required to arrive at least 15 minutes before their scheduled appointment time.

• Early arrival allows time to wrap up loose details of your appointment such a

  • Consultation and style confirmation

  • Hair washing (if applicable) 

  • Extension selection

• A 15-minute grace period is allowed for late arrival.

• Example: A 1:00 PM appointment will be held until 1:15 PM.

• After the grace period:

  • The reserved braiding team may be reassigned.

  • The client may be attended to by the next available team, subject to availability.

• Clients arriving more than 1 hour after the scheduled appointment time will have their appointment treated as a no-show.

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• All service times provided are estimates and may vary depending on:

  • Hair condition and length

  • Selected style and extensions

  • Client cooperation

• Unique Braids Ltd will make reasonable efforts to complete services efficiently without compromising quality.

• All listed service prices do not include hair extensions, unless expressly stated otherwise.
• Clients may bring their own extensions if they prefer.
• For convenience, Unique Braids Ltd offers a wide variety of hair extensions in different types, qualities, lengths, and price ranges, available for purchase at the salon.

• Full payment is due at the start of your appointment.

• Any reservation fee paid will be deducted from the final bill.

• Prices are subject to change without prior notice; however, confirmed bookings will retain the price agreed at the time of booking.

• Clients must provide accurate personal and booking information.

• Clients are responsible for informing the salon of any:

  • Scalp conditions

  • Allergies or sensitivities

  • Medical concerns that may affect service

• Unique Braids Ltd will not be held liable for issues arising from undisclosed conditions.

• Unique Braids Ltd reserves the right to refuse or discontinue service if:

  • A client arrives  late

  • A client behaves in a disrespectful, abusive, or disruptive manner

  • A requested service poses a risk to the client or stylist / braider

• Unique Braids Ltd reserves the right to amend these Terms & Conditions at any time.

• Updated terms will apply to all new bookings and will be made available on our website.

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